Strategic Operations Manager Launch Onboarding Rides Uber Japan Jobs Vacancy in Uber
- Strategic Operations Manager Launch Onboarding Rides Uber Japan
- 10 Jun, 2018 13 days ago
Uber urgently required following position for Strategic Operations Manager Launch Onboarding Rides Uber Japan. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Strategic Operations Manager Launch Onboarding Rides Uber Japan Jobs Vacancy in Uber Jobs Details:
We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
We are looking for a Strategic Operations Manager for our Uber Japan Rides Business to help us fasten the growth of fleet partners as a key source of supply growth in cities by designing and executing processes, projects, communications, and experiments driven by a deep and analytical understanding of our business.
Fleet partners are entrepreneurs who manage their own fleet of drivers (and sometimes vehicles). They partner with Uber and play a crucial role in growth of markets across Japan.
By joining our team you will need to work with our local teams and and regional leads to develop extensive and streamlined processes to convert, onboard, scale, and educate from multitude of differing and complex needs and bottlenecks. This requires a commitment to operational excellence, the capacity for out-of-the-box thinking, and development of programs to encourage stickiness to the Uber platform.
Solve some of the most challenging problems faced by our business with respect to building reliable supply: improving app conversion rate, streamlining onboarding and area expansion strategy & planning
Maintain a close relationship with Product teams (in HQ and Regionally) to design processes to enhance efficiency and ensure the right balance between creating localized vs. centrally developed processes
Work closely with product and regional teams to support centralized product and feature rollouts
Project manage initiatives and stakeholders, including Central Ops, Marketing, Product, Brand, and Policy teams to communicate product and process needs to deliver on the driver experience goals and objectives.
Develop analytical frameworks, build models, and present findings to support the company in decision-making
Build, maintain, and communicate detailed reporting at city- and country-level
Lead our strategy and approach to driver onboarding and conversion, in partnership with taxi companies.
Lead an the development and expansion of virtual onboarding experiences in to new markets and territories.
What You’ll Do
Drive analysis on important decisions that inform key business initiatives, including marketplace balancing efforts, promotion targeting decisions, customer engagement programs, and more.
Identify operational weaknesses and help improve or innovate new processes
Work with Senior Managers and regional leads to develop strategies to unlock the Japanese market and scale at rapid growth.
Build, maintain, communicate, and present detailed reporting at city, regional, and mega-regional levels
Present models, findings and insights to senior management to drive business decisions
Collaborate with local and other Central Operations teams, as well as marketing, product and other central functions, to ensure that insights inform broader strategic initiatives
This role demands excellent stakeholder and project management skills
The Central Operations team owns the business, and your team will be responsible for monitoring, correcting, and executing business processes in functional areas
Some of the teams focus areas include:
Growth and Marketplace Operations
Market Analysis and Launch
Driver & Partner Engagement
Rider Operations & Experience
What You’ll Need
3+ years experience of investment banking / consulting / business intelligence / strategy or related experience; some high-growth operations or startup experience is strongly preferred.
Exceptional communication and organization skills
A personality biased toward action - constantly pushing toward clarity and delivery
Exceptional Excel / data management skills.
Self-motivated, works independently and possesses strong organization and time management skills
Bachelor's degree required
SQL Proficiency strongly preferred