13 Mar

Jobs Vacancy in Company 日本橋

Position
Company
Company
Location
日本橋 J13
Opening
13 Mar, 2018 30+ days ago

Company 日本橋 urgently required following position for . Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

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Jobs Vacancy in Company 日本橋 Jobs Details:

仕事内容及びアピールポイント:

Ahead Consulting is seeking a アプリケーション障害分析&改善室 システムアナリスト (Application Failure Analysis & Improvement Room System Analyst) for a permanent role that we are looking to fill at an International Insurance Company in Tokyo.

Summary of Responsibilities:

System Analyst(SA)

Tracking and Reporting the Problem Management

Implementation of root cause analysis and Improvement

Dimensions of Position:

SA have opportunities for:

  • Identify the root cause of the problems that occurred, work with the business team and other SAs to improve
  • Tracking and Reporting the Problem Management
  • Provide executive communication to Senior AMS Management (e.g. escalation, status reports).

Principal Responsibilities:

SA have responsible for:

  • Perform all activities related to Problem management.
  • Align with Global Production Support initiative to ensure consistency and process compliance.
  • Work with closely SAs and vendors to be the single point of contact to serve as a communications hub to Problem management and Improvement.
  • Manage the Problem management methodology including processes, templates and tools.
  • Manage and maintain required documents regarding processes.
  • Reporting the status and statistics related activities of Problem Management.

Knowledge/Skills/Competencies Required:

5years+ : Experience developing Web system as team leader

10years+ : Communication, collaboration and teaming skills; skills and experiences in working level communication and presentations

3years+ : Experience in problem management in system development

Good understanding of ITIL framework

Nice to have:

Experiences Problem management operation with ServiceNow

Business Systems and Problem management specialist

Personal Attributes:

Japanese : Native Level , English : Conversational Level

Excellent Analytical thinking and Relationship Management skills

Consultative, partnering, facilitating and influencing skills with many audiences and cultures locally

Strong interpersonal, conflict resolution, decision making, problem solving and negotiation skills

Job Type: Full-time

Language:

  • Japanese


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